WhatsInDemand / will AI replace…
Will AI replace customer experience managers?
Based on live job postings — updated November 2026
Not yet — employers aren't cutting customer experience managers. They're asking them to use AI.
There are 166 live customer experience managers openings right now. Across the roughly 3,300 fast-growing companies we track, 11% of current customer experience managers openings now ask for AI skills. The work is changing, not going away.
166live openings
11%ask for AI skills
10%remote
57companies hiring
What AI is actually changing
Employers still ask most for: Customer Service, Communication, Attention to Detail, Adaptability, Emotional Intelligence, Practice Management — the parts of the work people are hired to own.
Who's hiring right now
| Company | Open roles |
|---|---|
| Veterinary Emergency Group (VEG) | 67 |
| Robinhood | 17 |
| Agoda | 10 |
| Cloudflare | 6 |
| Dandy | 3 |
| FanDuel | 3 |
See the full Customer Experience Manager data page →