WhatsInDemand / will AI replace…
Will AI replace customer experience managers?
Based on live job postings — updated September 2026
Not yet — employers aren't cutting customer experience managers. They're asking them to use AI.
There are 150 live customer experience managers openings right now. Across the roughly 3,300 fast-growing companies we track, 19% of current customer experience managers openings now ask for AI skills. The work is changing, not going away.
150live openings
19%ask for AI skills
17%remote
64companies hiring
What AI is actually changing
AI shows up directly in these openings: Artificial Intelligence. That is the part of the job changing fastest.
Employers still ask most for: Communication, Customer Service, Attention to Detail, Adaptability, Emotional Intelligence, Practice Management — the parts of the work people are hired to own.
Who's hiring right now
| Company | Open roles |
|---|---|
| Veterinary Emergency Group (VEG) | 52 |
| Robinhood | 6 |
| Agoda | 4 |
| Wiz | 4 |
| Dandy | 4 |
| Cloudflare | 3 |
See the full Customer Experience Manager data page →