WhatsInDemand / will AI replace…
Will AI replace customer success managers?
Based on live job postings — updated September 2026
Not yet — employers aren't cutting customer success managers. They're asking them to use AI.
There are 694 live customer success managers openings right now. Across the roughly 3,300 fast-growing companies we track, 35% of current customer success managers openings now ask for AI skills. The work is changing, not going away.
694live openings
35%ask for AI skills
26%remote
329companies hiring
What AI is actually changing
AI shows up directly in these openings: Artificial Intelligence. That is the part of the job changing fastest.
Employers still ask most for: Customer Success, Communication, Account Management, Collaboration, Problem Solving, Organization — the parts of the work people are hired to own.
Who's hiring right now
| Company | Open roles |
|---|---|
| MongoDB | 18 |
| Braze | 13 |
| Samsara | 13 |
| Datadog | 12 |
| Anthropic | 12 |
| Stripe | 11 |
See the full Customer Success Manager data page →